Client Communication:
What will be measured |
How will we measure |
Frequency |
Person Responsible |
Service Quality |
QA Inspection Report |
Weekly |
Security Guard |
Servicing of all areas |
QA Inspection Report |
Weekly |
Security Guard |
Servicing of all areas |
QA Inspection Report |
Weekly |
Security Guard |
Occupational Health & Safety |
Visual inspection, Verbal Question & Answer |
Monthly |
Security Guard & Manager |
Guards Knowledge of site and OH&S |
Verbal Question & Answer |
Monthly |
Security Manager |
Continuous Improvement Program |
Evidence of continuous improvement program |
Monthly |
Security Manager & general manager |
Overall Performance |
Formal Meeting, Client & Staff |
Quarterly |
Security Manager & General Manager |
Non-Conformance |
Number of Complaints in communication books |
Daily |
Security Guard |
Customer Satisfaction |
Customer Survey |
Bi Annually |
Security Operations Manager |
OH&S Performance Monitoring
Information is crucial to the development and operation of an OH&S management system that is effective and meets the requirements of legislation.
Without high quality information, management activities lack direction and staff do not understand their role in the minimization of risk. We recognize that high quality information is based on the systematic collection and analysis of data.
Information is regularly communicated via, but not limited to:
Critical Key Performance Indicators are: